Please follow all instructions in the box. Inspect the green for any defaults or if you have questions please contact us immediately. For sanitation reasons, once this green hits the water it is yours, no returns. You don't want someone else's pool or lake junk in your pool. Shipping outside the continental US cost more, please email Patrick@LowCountryPastimes.com for shipping quotes to Alaska, Hawaii, Canada, Caribbean, Central America or any other place on this planet. Thank you for choosing Low Country Pastimes.
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Creases upon delivery
During shipping, creases of the backing of turf can occur. Creases on a roll of turf are not a reason for returns or denials of delivery. Crease issues can be resolved during installation and over time all creases will go away. To offer you the best possible price, we ship our green rolled in a box. When you take it out of the box, the mat will take a few hours to completely flatten out. You can help expedite the process by letting it sit on a flat surface with the turn side down.
Order Cancellation and Returns
Shipping our floating greens is expensive. We want you to be 100% satisfied with the purchase. No returns will be allowed if the product has been in a pool, pond, lake or any other body of water. Please refer to our Shipping and Return page for additional information.